June 30, 2014

Following the sage advice of my 94-year-old father that the most important thing about a generator purchase is the service that comes with it, I joined Angie’s List to find a contractor who came highly recommended.

The very positive and detailed reviews led me to Bruce Angeloszek and CT Electrical Services. I couldn’t be more pleased. I sent him an email in the middle of the night on November 18th, he replied by dawn, called me that morning, and came to my house the next morning. He thoroughly explained my options and helped me choose the type of generator that suited my needs, would hold up to the elements and look nice. He reviewed my electrical situation, explained the requirements for placement of the generator, and the permit and inspection procedures required by my town, all of which he took care of.  There were some quirks in my electrical panel and meters that he fixed.

He answered all my questions regarding warranty and service (and was always available by phone, email or text message to answer follow-up questions). He sent me a proposal the very next day, and the installation took place a week after I signed the contract, which was less than two weeks from the time I first contacted him. Despite the extra work involved, the installation was completed in less time than expected. The town inspections added 11 days to the process, but my generator was operating three and a half weeks after our initial contact. And as promised, the weekly test run (or “exercise” as it’s called) was pretty quiet. I felt that Bruce was extremely knowledgeable and provided very important and useful information and advice not just about the generator and how it works, but also about the systems in my house.

Bruce is a really nice guy; he could not have been more personable or courteous, and he’s the most punctual contractor I’ve even worked with. His crew was also professional, friendly and helpful. I felt comfortable and secure having them do work in my home. I am confident that I will receive prompt and thorough service for my generator, and I will certainly use Bruce for future electrical services. The price above does not include the service contract, which I also purchased. I rated the price of the work good rather than excellent because I think a slightly lower price may be available elsewhere, but the important thing to me is the service, and knowing that if something goes wrong, I have an extremely reliable and efficient service provider.